PRIVACY POLICY

Last Updated: Effective Date: May 2019

This policy (the “Privacy Policy”) describes how we collect, use, transfer and disclose information relating to you (“Personal data”) that we may obtain through this website and by other means. We process your Personal Information in compliance with the privacy and data protection laws in force in the United Kingdom.

Definition of personal data
For purposes of this policy, personal data is any data or combination of data in any form or medium, relating directly or indirectly to an identified or identifiable natural person; this includes, for example, contact information, unique identifiers, such as IP addresses and equipment identifiers.

This Privacy Policy explains how information about you is collected, used and disclosed by Parentstrology ( “we,” “us” or “our”). This Privacy Policy applies to information we collect when you use our websites, mobile applications and the services, content and materials made available through our websites or mobile applications (collectively, the “Services”), or when you otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Last Updated” date at the top of this policy and, in some cases, we may provide you with additional notice (such as by adding a statement to our website or by sending you a notification). We encourage you to review our Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

At Parentstrology, we are committed to keeping your personal information safe and being clear about how we collect your data, how we store it and what we do with it.

This privacy policy applies to the parentstrology website whether you want information, support or counselling from us, buy products or use our services.

Parentstrology services governed by this policy include our Counsellor services, but not face-to-face, telephone and webcam counselling services.

This privacy notice, along with our website terms and conditions and our cookies policy lets you know how we collect, use and keep your personal information safe.

What information do we collect about you?

Information you give to us directly

We will collect and store information that you give us when you do the following things on our website(s):

Register for a workshop, course or training
Make an enquiry
Buy products online (for example, our books or a personality chart)
Take a quiz
Complete a survey
Tell us your story (for example, as a media case study)
Give us feedback or make a complaint
Apply for a job or work with us
Enter into a contract with us)

Information you give to us indirectly

We store data about your visits to our website, for example, your location data or IP address.
We store information about how you navigate our website, although this cannot be used to personally identify you.
We may also collect and store your personal information if you interact with us on our social media channels: Facebook, Twitter Google +. This will depend on your own privacy settings on these individual channels, so make sure you check these first.

Depending on what you do on our website, we may collect and store the following types of personal information: name, email address, date of birth, mobile or telephone number, relationship status, gender, sexual orientation, financial details, credit/debit card information, details about your education and career.

Certain types of personal information are recognised by data protection law as being more ‘sensitive’. So things like sexual orientation, racial or ethnic origin, religious or political opinion, data concerning your health (mental or physical) or your sex life fall into this category.

Parentstrology will only collect sensitive information like this where it informs the provision of the service to you. Whenever we do this, we will state clearly at the time, why this information is required. We may also gather sensitive personal information if you choose to share your experiences with us for a case study, but we will only do this with your explicit consent.

How do we use your personal information?

We will use your personal information to do the following:

Provide you with information, products or services you’ve requested or that we feel might be of interest to you.
Process one-off or regular payments
Make our marketing campaigns more targeted and relevant to potential clients; we will only send you marketing information if you have given us specific consent to do.
Respond to direct requests where you contact us with a query - we will use your personal information to respond.
Locate your (general position) using your IP address
Carry out general administrative tasks like dealing with complaints and feedback, essential record-keeping.
Transact: we will use your personal information to take payments from you when processing orders and payments for goods and services.
Conduct polls, surveys and market research: we may invite you to take part so that we can improve our website, services
Improve your experience of our website, so that we may offer you a more user-friendly navigation of our website
We will use your personal information to help us better target communications, so that you are more likely to receive communications relevant to your interests.

For how long will we keep your personal information?

At Parentstrology, we are committed to retaining your personal information for no longer than necessary in relation to the purpose for which it was first collected. This is in line with guidance from the Information Commissioner’s Office.

Do you share my information with anyone else?

We will only use your personal information for the purposes for which it was obtained in the first place. We won’t share it with any third parties and you won’t receive any communications from other organisations.

However, there are two very explicit ways in which your data might be shared:

In the event that we use third party suppliers to help deliver our services, and campaigns. For example, we use Mailchimp to send out newsletters via email.
Where we are legally bound to disclose your personal information, for example, to further criminal investigation or to keep you safe if we believe you (or someone else) is at risk of serious harm or abuse.

Keeping your personal information safe

Access to information is reviewed on a regular basis and limited to those people who actually need to access it, and are assigned the permission to do so.

All Parentstrology online webforms are protected by secure end-to-end encryption. Where we pass highly sensitive data over the internet such as credit or debit card details

Parentstrology uses PCI compliant providers to collect this data on our behalf; we don’t store this data on our own systems.

There are, however, inherent risks to passing information over public networks and Parentstrology cannot 100% guarantee the security of data handled in this way.

Parentstrology web servers are located in Germany

Your rights and managing your own data

You have the right to request access to the personal information that Parentstrology stores and processes about you. You can ask for corrections to be made to the information we hold or for your personal information to be deleted. You can also ask us to restrict the processing of your personal information or to object to the processing of it altogether.

We will not charge you for either considering or complying with a request unless it is deemed to be excessive in nature. We will ask you for proof of identity and upon this being successfully verified, you are entitled to obtain the following information about your personal information:

The purposes of the collection, processing, use and storage of your personal data.
The source(s) of the personal information, if it was not obtained from you.
The categories of personal data stored about you.
The recipients (or categories of recipients) to whom your personal data has been or may be transmitted, along with the location of those recipients.
The envisaged period of storage for your personal data or the rationale for determining the storage period.
The use of any automated decision-making and/or profiling

If you’d like to make a request relating to any of the rights above, please send a request by emailing data@parentstrology.com Or if you prefer, you can make the request in writing to: Data Protection Officer, 18 Broad Street, Brighton BN2 1TJ.

How to make a complaint

If you have any questions about this privacy policy or the way in which Parentstrology handles your personal information, or if you wish to make a complaint, please follow our contact us complaint@parentstrology.com or write to us at Customer Services 18 Broad Street Brighton BN2 1TJ

Changes to our privacy policy

Our Privacy Notice may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.

(Last updated: 09 May 2019)

COOKIES

What is a cookie?

Cookies are little text files downloaded by and stored on your device (phone, laptop, tablet, etc.) when you visit a website. Cookies are used to help the website owner (in this case, Parentstrology) to provide you with a smooth experience while you browse.

Parentstrology uses cookies to:

Make our website work
Collect anonymous data to gain insight into how visitors use our website
Help us show advertisements about our services to those people who might be interested in them
Allow you to share content with social networks like Twitter and Facebook

Parentstrology does not use cookies to collect any information that could personally identify you. Neither do we use cookies to pass on any personally identifiable information to third parties.

Information We Collect When You Visit Our Website

To make this site work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

You will be invited to enable the use of cookies when you enter the site. Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

When you access or use our Services, we automatically collect information about you, including:

Log Information: We collect log information about your use of the Services, including your Internet Protocol (“IP”) address, web request, access times, pages viewed, web browser, links clicked and the page you visited before navigating to the Services.
Mobile Device Information: We collect information about the mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, mobile network information and information about your use of our mobile applications.
Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. We may also obtain information from other sources and combine that with information we collect through our Services. For example, if you create or log into your account through a third-party social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorisation procedures determined by such social media site; we may also collect information about you when you post content to our pages/feeds on third-party social media sites.

How do we use cookies?
This website uses cookies for the following purposes:

to remember users’ actions, to identify the user over the course of their visit
to remember if you have agreed (or not) to our use of cookies on this site
for measurement of visitor’s use of the site, for example which pages are most visited and how well the site functions. The information gathered for this purpose includes IP address, operating system, web browser, pages visited, demographics of the users, the device used, and where the visit originated. Google provides certain privacy options and choices in this regard
to meet our legal obligations and in relation to legal claims, and to prevent, investigate and remediate possible breaches of our terms and conditions and threats to the integrity of our website.

Some pages and videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited. Our website also contains links to Twitter, Facebook and a number of similar social networks. When you use these share buttons, a third-party cookie is installed. Please note that we do not have any control over how the information in these cookies is used nor do we have access to it. Please refer to the cookie policies of the relevant provider for more information.

While the information gathered by the cookies relates to you, it is not used to identify you personally and the data remains fully under our control. These cookies are not used for any purpose other than those described here.

Necessary cookies

Necessary cookies make a website work by enabling basic functions like page navigation and access to secure areas of the website. The parentstrology website cannot function properly without these cookies.

Third party cookies

parentstrology uses some third party applications on our website, for example:

Video content embedded from our YouTube channel
Content embedded from our Twitter or Facebook pages

If you visit pages with this type of content embedded, you may be sent cookies from these websites. We don’t control the settings of these cookies, so please do check with the third party website for more information about how to manage these cookies.

Controlling the use of cookies

We will not use your Personal Information for purposes unrelated to those described in this Privacy Policy without first notifying you and, where required, offering you a choice as to whether or not we may use your Personal Information in this different manner.Mostly, you are able to manage the cookies set up by websites and you can do this through your browser settings. Most browsers will automatically accept cookies unless you tell them otherwise - you can restrict, block or delete cookies. Please check your browser settings for more information on how to do this. However, please be aware that if you set your browser to block cookies, some or all parts of the parentstrology website will not function.

You can find out more about cookies and discover how to manage them at: http://www.aboutcookies.org.uk/